Republish failed webhooks

When we try to connect to an external system via Webhooks and it doesn't reply 3 times in a row within 30 seconds the system is blacklisted. This is to keep our handling sane because timeouts keep threads busy. With the webhook retries we redo the failed webhooks one hour later once the blocked list has been lifted.

The technical responsible of an organization will receive a notification via email when there is an issue with the publication of the webhooks. When webhooks start failing (because the target is not responding or returning a non 2xx code) the system will send an email to that person. The email you will get has as subject: Webhook failed notification. A second email will be send when the functionality is restored.

The system also has the ability to resend failed webhook calls on request beyond the standard 3 retries. You can contact support to run this in case it would be needed.